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Shipping & Returns |
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Shipping ThePickleOrnament.com strives to provide the best customer service possible. We accomplish this by answering all your questions immediately either by phone or e-mail. We ship all orders quickly and by offering a simple, hassle-free shopping experience. ThePickleOrnament.com carries a great selection of novelty products. ThePickleOrnament.com prides itself on being the quickest solution for your novelty needs. At ThePickleOrnament.com, customer service is our highest priority and we are committed to providing you with quality products at affordable prices. If you find or
have an issue with our products, simply contact us and return the unused
product within 30 days for a full refund. We thank you for your
patronage and look forward to filling your order to your utmost
satisfaction. Please note all shipping times and costs regarding the shipping method you select. Normal delivery to the US is done with USPS and takes approximately 7-10 business days for Airmail. For faster delivery service or tracking delivery, please call toll-free 1-866-552-4749 (Bri-Guy Websites). We use UPS Global Services for Priority Delivery. ***We are not responsible for any Duties, taxes, tariffs or customs brokerage fees. Those who have not received their orders after the scheduled delivery date should notify us immediately so we can investigate the situation for you. **Regularly Ground and Airmail shipped items have no guarantee and cannot be tracked. Residents outside North America should allow up to 8-10 weeks for delivery. Canadian orders will be received within a week. If your order is not received to your satisfaction, contact us right away and our customer service representatives will gladly assist you. Those who have not received their orders after 14 business days should notify us immediately so we can investigate the situation for you. **Regularly Ground and Airmail shipped items have no guarantee and cannot be tracked. Residents outside North America should allow up tp weeks for delivery. If your order is not received to your satisfaction, contact us right away and our customer service representatives will gladly assist you. To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to: info@fhepickleornament.com and please have your order number ready. For all e-mail correspondence, please put your order number in the subject line. If you do not see your country listed in the Billing information drop-down menu, please contact the Customer Service Department at 905-553-5849 (or by e-mail) Please be sure
to provide a correct and complete address for shipping. All payments will be in U.S. or Canadian Currencies. **Canadian customers must pay all applicable taxes. We accept Visa, MasterCard toll free at 1-866-552-4749 and through our secure online website, Paypal online and International money orders. Please do not send cash through the mail! All orders must be paid for before they are shipped. We Do Not accept COD’s.
Cancellations Returns & Exchanges Returns Please include a copy of your invoice with the merchandise that is to be returned. All returns must be made within 30 days of the date which your order was received. All items must be returned in the condition they were received. We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items to avoid damage during return shipping. Please include a copy of your invoice with the merchandise that is to be returned. Once received, your credit card will be credited in 1 to 2 business days. Refund checks will be issued in approximately 3 to 5 business days. ThePickleOrnament.com reserves the right to refuse any merchandise that does not meet these guidelines. Any returned order that does not conform to the above guidelines will not be accepted for return or exchange, and will be "Returned to Sender" by ThePickleOrnament.com. Once received, your card will be credited in 1 to 2 business days. Refund checks will be issued in approximately 3 to 5 business days. You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-866-552-4749 (for those outside of North America, please call 905-553-5849). Exchange Policy Please include a copy of your invoice with the merchandise that is to be exchanged. Fill out the form on the back of your invoice with the items that you would like to exchange. All exchanges must be made within 60 days of the date which your order was received. All items must be returned in the condition they were received. We do not accept clothing that has been washed or worn. We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items such as glassware, puzzles and videos to avoid damage during return shipping. An $8 re-shipping and handling fee will be applied to all exchange orders. Damaged Merchandise Policy Upon receipt of a damaged package or item we ask that you contact ThePickleOrnament.com immediately and report the damage to our Customer Service Department. A friendly Customer Service Representative will be happy to assist you, and ensure that the damaged item(s) are replaced in a timely manner. We aim to please! Customer Service You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-866-552-4749 (for those outside of North America, please call 905-553-5849). Feel free to leave us a message if calling after hours. |
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Privacy Policy / Disclaimer |
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Disclaimer / Terms of use In no event shall ThePickleOrnament.com and its affiliates be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if the gag works and has been previously advised of the possibility of such damages, whether an action under contract, negligence, or any other theory, arising out or in connection with the use, inability to use, or performance of the information services, products, and materials available from our Catalogs or our websites. By placing an order with ThePickleOrnament.com you agree to our terms and policies. Please email or call us if you any questions.
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Contact Us G.S.T.# 86500 7918 RT0003 © 2002 ThePickleOrnament.com (a division of BRI-GUY Products) |
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